New Client Requests and Intake Form

No-Charge Trials For New Dogs

Whenever possible, we prefer to schedule a no-charge, off-peak trial visit for dogs new to us. We want to determine if we are a good fit for your dog(s) before booking longer reservations. We do not accept reservations for new dogs over peak times with the exception of short, summer weekends.

Non-peak trials are scheduled Monday through Thursday. We ask that you drop off between 8-9 a.m. and pick up the following day between 2:30-3:30 p.m. On departure, we can let you know how your pet responded to us, the facility, and our daily routine. You can let us know how your pet transitions home. Together, we can determine if we are a good fit. If we are not, we can suggest alternative care options.

Peak-Alone Surcharges for New Clients Requesting Summer Weekend Reservations

  • Household pairs: Not subject to the peak-alone surcharge unless dogs must be separated for safety reasons. A prior no-charge, off-peak trial is preferred but not required.
  • Board alone (owner’s request or Kingdale’s request): The peak-alone surcharge always applies to dogs boarding alone during peak times. A prior no-charge, off-peak trial is preferred but not required.
  • Evaluate for shared boarding: We can evaluate a new dog for shared boarding over a short, summer weekend but the $15 peak-alone surcharge will apply to their stay. You’re paying to reserve an individual kennel for your dog if they do not pass the evaluation; the peak-alone surcharge applies regardless of whether or not your dog passes the evaluation during that stay. Whenever possible, we would prefer to evaluate a dog during a no-charge, off-peak trial.

Please see the Peak-Demand Calendar tab for more information!


New customers please fill out our Intake form and email or fax it to us, or drop it off at our office.

Intake Form

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